You are the harbingers of change. Do you deliver chaos or ease?
The digital revolution offers enormous promise, but is technology the great hope or a magical black box that no-one can connect with? Is it a revolution that makes work harder rather than easier? Is it a whip forcing compliance rather than enabling change?
70% of all change programs fail. The majority of these are IT led. Yet it’s rarely the system that fails to work. People fail to work with the system.
The technology promise is ease, simplification, and efficiency. All too often it fails to deliver, because the change needed to make it a success isn’t managed. Employees hold onto outdated beliefs that undermine the potential of the change.